Frequently Asked Questions

FAQ Categories

1. About Springfree Trampoline
2. Choosing a Springfree Trampoline
3. Buying a Springfree Trampoline
4. Owning a Springfree Trampoline

About Springfree Trampoline

1. Why is a Springfree Trampoline safer than other trampoline models?

   The Springfree Trampoline patented design features have eliminated 90% of product related trampoline injuries. The key features that make Springfree the world’s safest are:

   Mat rods provide the safest bounce - Instead of springs which tend to stretch, rust and trap toes and feet, Springfree’s revolutionary design uses patented flexible rods. The rods provide a smooth, non-jarring bounce and lie beneath the jumping surface, out of harm’s way.

   SoftEdge™ Mat removes hard edges - Our proprietary mat is 30 times more shock-absorbent than pads found on traditional trampolines.

   FlexiNet™ Safety Enclosure keeps the jumper on the trampoline  - The patented FlexiNet enclosure has flexible rods to cushion jumpers and prevent falls. The jumper is directed back to the center and cannot make contact with the net rods. The zippered net also ensures jumpers cannot fall through the opening.

   Frame situated beneath the jumping surface out of harm’s way  – Additionally, with three layers of rust-preventative coating, our steel frames are built to endure even the most extreme weather.

   For more information about our superior safety features and benefits check out this  video .

2. Is a Springfree Trampoline as bouncy as a traditional trampoline?

   Springfree Trampoline provides a bounce similar to a traditional, spring-based trampoline in terms of how high you can jump. More porosity means it pumps less air and instead gives the energy back to the jumper. You can get a lot more height with more porosity. Springfree Trampoline mat fabric provides porosity equivalent to traditional trampolines of the same size.

   However, the feel of the bounce differs as Springfree Trampoline has a smooth, non-jarring bounce. The deep, soft bounce of a Springfree Trampoline is much gentler on knees and joints for the jumpers. For more information, watch the “Is it bouncy?”  video .

3. How soft is the edge of a Springfree Trampoline?

   Springfree Trampoline’s SoftEdge™ Mat is 30 times more shock absorbent then pads found on traditional trampolines.

4. Why doesn't a Springfree Trampoline have pads around the edge?

   The Springfree Trampoline proprietary design doesn’t need pads around the edge! The SoftEdge™ Mat itself has much more give than normal safety pads. In fact, the Springfree Trampoline edge is equivalent to the 70mm thick padding used on Olympic standard trampolines.

   Traditional trampolines require safety pads to protect the jumper from falling on the steel frame, falling through or getting caught in the springs. However, independent safety tests show that these pads do not absorb enough impact to sufficiently protect jumpers from contact with the springs and frame. Springfree Trampoline’s superior design has completely removed the springs and steel frame at jumping level, so there is no need for safety pads.

5. Other trampolines have enclosures - what is different about the Springfree Trampoline enclosure?

   Springfree Trampoline’s FlexiNet™ enclosure is strong yet provides a unique flexibility that gently redirects wayward jumpers back to the center of the trampoline.

   Some spring-based trampolines may have enclosures but they aren't flexible and are held up with rigid steel poles which introduce another impact risk. Basic enclosures only stop jumpers from falling off. There is a risk that these jumpers could make impact with the springs and frame.

   The FlexiNet™ on a Springfree Trampoline is UV-resistant to prevent deterioration from the sun and other harsh weather conditions.

6. Can a jumper hit the ground even though there's a net?

   Our FlexiNet™ enclosure system is designed to catch wayward jumpers and guide them safely back to the center of the mat.

   Even in cases where the FlexiNet is challenged by intentionally jumping into the top section of the enclosure, its proprietary design will maintain jumper safety. It is possible for a skilled jumper to make the net flex to the ground but the FlexiNet will still absorb the jumper's impact and decrease the speed at which the jumper is lowered to the ground, minimizing the eventual impact.

7. Can I have a Springfree Trampoline without the enclosure?

   All Springfree Trampolines are sold with the FlexiNet™ enclosure. While it is possible to install a Springfree Trampoline without the FlexiNet, we do not recommend doing so.

   The FlexiNet enclosure is one of the most important safety components of the Springfree Trampoline. It is designed to gently guide jumpers back to the center of the trampoline and eliminates the risk of them falling to the ground.

   For more information about the safety enclosure net of your Springfree Trampoline, check out this short  video .

8. Do the Springfree Trampoline rods twist?

   Springfree Trampolines do not have any twisting action from the composite rods, it is lateral movement.

   For more information, check out this  video .

9. Why do you recommend only one jumper at a time?

   While the Springfree Trampoline is the only trampoline to accomplish the elimination of 90% of product-related injuries from traditional trampolines, trampoline injuries can also occur from jumper collisions if more than one person jumps at a time. To ensure your family avoids injury altogether, we highly recommend enforcing the ‘one at a time rule’ when jumping on the Springfree Trampoline.

10. How much weight can a Springfree Trampoline take?

    To understand the strength of a Springfree Trampoline, there are two weights you need to be aware of - the Tested Max Weight Capacity (Structural Load Capacity) and the Single Jumper Weight Capacity (Maximum Single User Weight). The first relates to strength and the second relates to safety.

    The Tested Max Weight Capacity is the amount of static weight a trampoline can hold. A Springfree is strong enough to hold more than this weight, but this limit allows for a safe margin before the mat will touch the ground.

    The Single Jumper Weight Capacity is based on how heavy you are and how high you jump. It is about ensuring jumpers don’t ‘bottom out’ (touch the ground while jumping).

     

    

     

    Springfree Model	Tested Maximum Weight Capacity	Single Jumper Weight Capacity
    R30 Mini Round	590kgs (1300lbs)	80kgs (175lbs)
    R54 Compact Round	590kgs (1300lbs)	80kgs (175lbs)
    O47 Compact Oval	590kgs (1300lbs)	80kgs (175lbs)

    

     

    Springfree Model	Tested Maximum Weight Capacity	Single Jumper Weight Capacity
    R79 Medium Round	680kgs (1500lbs)	100kgs (220lbs)
    R132 Jumbo Round	680kgs (1500lbs)	100kgs (220lbs)
    O77 Medium Oval	680kgs (1500lbs)	100kgs (220lbs)
    O92 Large Oval	680kgs (1500lbs)	100kgs (220lbs)
    S113 Large Square	680kgs (1500lbs)	100kgs (220lbs)
    S155 Jumbo Square	680kgs (1500lbs)	100kgs (220lbs)
    O200 Jumbo Oval	680kgs (1500lbs)	100kgs (220lbs)

     

11. Is the Springfree Trampoline weather-resistant? Can it stay up through all seasons?

    All components of the Springfree Trampoline are weather-resistant, including UV stabilized mat and net rods, a galvanized and powder-coated steel frame and a UV stabilized polypropylene mat and safety enclosure.

    Your Springfree Trampoline can be used all year and does not need to be covered or packed away even during the harshest summers or the coldest winters. Springfree Trampoline mats can hold quite a lot of weight, but in very heavy snowfalls you will need to brush off the excess snow (with a soft-bristle brush, not a shovel) to avoid extra tension on the fiberglass mat rods located beneath the jumping surface.

12. Where is Springfree Trampoline made?

    When developing the Springfree Trampoline, our inventor, Keith Alexander and his team of professional engineers created a superior design that focused on safety. The team searched the globe for the best quality materials and components. Further, we decided the only way to ensure safety was to build our own plant, with our own employees and our own quality control facilities. Our manufacturing facilities are located in China and we are proud to report having one of the most stable workforces; having invested in education and childcare for our associates. We are the only trampoline sold in the US that is fully, vertically integrated – from design, to manufacturing to dedicated offices and retail stores located within the US. In order to ensure the integrity of the world’s safest trampoline, it was important to us to oversee all aspects of the manufacturing, delivery and servicing – to maintain the superior safety and quality.

    For more information check out this quick  video  which explains where the Springfree Trampoline comes from.

13. Are the plastic covers necessary on the mat and net rods?

    Yes. The high-performance rods on a Springfree Trampoline are housed in light plastic sheaths that protect the composite rods from UV deterioration. These sheaths may deteriorate over long periods of time as they take the full force of UV exposure, but they can be replaced. The rods and sheaths are covered under our 10-year warranty. For further information, please contact our Customer Care Team at 1 877 586 7723.

Choosing a Springfree Trampoline

14. How much space do I need around a Springfree Trampoline?

    The required air space is important for safety. A minimum of 5 feet clearance is recommended around the perimeter of the trampoline. The easiest way to figure the spacing would be to add 10 ft to the length and width. For example, for the 11' square you would need a clearance of 21' x 21'. That is not the footprint. That is the air space clearance you would need. Footprint is still the listed 11' square.

    Minimum space required to set up each model:

    Springfree Model	Trampoline Size	Minimum Space Required
    R30 Mini Round	6ft diameter	16ft x 16ft
    R54 Compact Round	8ft diameter	18ft x 18ft
    R79 Medium Round	10ft diameter	20ft x 20ft
    R132 Jumbo Round	13ft diameter	23ft x 23ft
    O47 Compact Oval	6ft x 9ft	16ft x 19ft
    O77 Medium Oval	8ft x 11ft	18ft x 21ft
    O92 Large Oval	8ft x 13ft	18ft x 23ft
    S113 Large Square	11ft x 11ft	21ft x 21ft
    S155 Jumbo Square	13ft x 13ft	23ft x 23ft
    O200 Jumbo Oval	12ft x 19ft	22ft x 29ft

15. Where can I see and try a Springfree Trampoline?

    Click here  to find a Springfree Trampoline Store or authorized Dealer near you.

Buying a Springfree Trampoline

16. How do I purchase a Springfree Trampoline?

    We provide many opportunities to buy a Springfree Trampoline – take your pick!

    - Conveniently buy from our online shop
    - Visit a Springfree Trampoline Store or authorized Dealer
    - Call our Customer Care Team at 1 877 586 7723
    - Visit fine etailers and retailers such as Amazon, Wayfair, Dick’s Sporting Goods and Home Depot
    - You can also reach our qualified agents via live chat on this website for all Springfree related questions and where and how to purchase

17. How is the trampoline delivered?

    Springfree Trampolines are delivered nationwide by FedEx Ground. When you order from Springfree Trampoline, a tracking number will be provided to you via email once the product ships.

    IMPORTANT NOTE: For customers in Hawaii or Alaska, additional shipping charges  MAY  apply. These charges cannot be processed online, please call us at 1-877-586-7723 to discuss your shipping options.

18. Does Springfree Trampoline offer layaway or finance?

    Payment options are available through Affirm.  Learn more . We do not offer layaway in the USA at this time. For additional questions, please contact Customer Care at 1 877 586 7723.

19. Is free shipping available on all orders?

    Ship Ship Hooray! Free shipping is available on all new trampoline and accessory orders within most of Continental USA. Please note that shipping charges apply to all spare parts orders.

    IMPORTANT NOTE: For customers in Hawaii or Alaska, additional shipping charges  MAY  apply. These charges cannot be processed online, please call us at 1-877-586-7723 to discuss your shipping options.

20. What is your Springfree Trampoline Return Policy?

    Springfree is totally committed to happy customers and jumpers. We offer:

    - If you purchase our products in-store, we are pleased to offer a 30-day return guarantee on all of our products from the date of purchase.
    - If you purchase through our online store or from us over the phone; we’re pleased to offer you a 30-day return guarantee for all of our products from the date you receive your Springfree product.
    - All products must be in original condition and be packed in the original, unmarked packaging including any manuals and documentation that shipped with the product.
    - After the product has been received in our warehouse and inspected for sellable condition, a refund is issued.
    - Springfree will refund your purchase price minus: all actual shipping costs (including to and from your ship location.) Additionally a 15% restocking fee will be deducted from the final purchase price, including any applicable taxes.

21. Where and when will you ship my order?

    We ship to most locations in Canada. Canadian purchases cannot currently be shipped internationally, nor can we ship to APO/FPO addresses or PO Boxes. For special shipping requests, please contact our Customer Care Team at 1 877 586 7723.

    All products are shipped in 1-3 boxes per product. Please note, the R30 small round trampoline model name was updated to R30 mini round trampoline in April 2021. All sizing, dimensions and boxes contents remain the same. Products are delivered direct to your home via FedEx gr`ound.

    Estimated transit times may vary and cannot be guaranteed. Springfree is committed to fulfilling and shipping all online orders, however, once orders are shipped, delivery cannot be guaranteed in the event of any 3rd party courier impediments that may restrict the delivery of the order.

22. Can I cancel my order?

    If you change your mind for any reason after placing your Springfree Trampoline order, you can cancel the order (without charges) if it has not been shipped. Please call us to determine if your order has shipped at 1 877 587 7723. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer care, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Springfree Trampoline Return Policy (see question #20).

23. Is my personal information handled securely?

    You can order securely and with confidence from Springfree Trampoline. Our  privacy policy  outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.

Owning a Springfree Trampoline

24. How long is the warranty on a Springfree Trampoline?

    Starting in September 2017, we are proud to be the only trampoline to offer a  full 10-year warranty  on every component. Don’t be fooled by other trampoline warranties – independent research has shown that certain components in competitors’ warrantees have reduced warranty periods.

    Springfree Trampoline and its authorized service partners warrant your Springfree Trampoline against original defects in material and workmanship. All components of the trampoline are warranted for 10 years.

    This warranty provides, at no extra cost to the customer, all parts necessary to ensure their trampoline is in proper working condition throughout the 10 year warranty period.

    In addition to parts being provided at no cost to the customer, delivery of the parts will be included and if a customer purchased installation when they originally purchased their trampoline from us, the service to fit the parts will also be covered within the first three years of the warranty period.

    All Springfree Trampoline purchased spare parts come with a 2-year warranty for the original purchaser (warranty is not transferable.) Proof of purchase is required.

    If you purchased your Springfree on or after September 1, 2017, your trampoline is covered under 10 year warranty.  Learn more about your   warranty  details.

    Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our Customer Care Team at 1 877 586 7723.

25. Will someone come and install the Springfree Trampoline?

    Springfree is pleased to offer professional installation services at our retail locations, nationally via our third-party installer, and through our Dealer network. However, there are some areas we are not able to service. Please contact our Customer Care Team at 1 877 586 7723 to see if you are eligible for installation.

    If installation is not available in your area, or you would prefer to self-install, we recommend you view the install hub on our website where installation tips and videos are available for your viewing.

26.  What should I do to prepare for my installation?

     Please ensure you are ready for your installation prior to your scheduled date.

     - Verify you have received all trampoline boxes or spare parts, as all trampolines are shipped in 1 – 3 boxes.
     - Someone 18 or older must be present at the installation location on the scheduled date and time and must be familiar with where the trampoline will be installed.
     - Installation space must be clear and accessible.

27. What happens if the team arrives but cannot proceed with the installation?

    If our team arrives but cannot proceed with the service, a $99 fee may apply for rescheduling.

28. How can I reschedule my installation?

    To reschedule ahead of your installation date, please give us at least 24 hours notice. If you have questions or need clarification, please  contact us .

29. What is the process if my trampoline is being installed by Springfree or an authorized third-party installer?

    Professional installers will come to your house and set up your trampoline, so you are immediately ready to jump! For health and safety reasons, we are unable to install your trampoline if the outside temperature falls to -50F or in bad weather conditions. If this situation occurs, we will call you to arrange an alternate date and time for installation. The installers will assemble the trampoline in the location you desire. Currently, there is no agreement with our national installers (Go Configure) where they have agreed to remove all packaging. This is only guaranteed with local installs.

30. How long will it take to self - install a Springfree Trampoline? 

    For first time assembly, we recommend allowing 2 people about 2-3 hours to install a Springfree Trampoline. Our installation videos should give you an idea of what is involved in the installation. We recommend you watch the installation videos and review the Install Manual before self-installing.

31. Does a Springfree Trampoline require any maintenance or cleaning?

    We recommend regular visual inspections of your Springfree Trampoline to ensure everything is as it should be. We also advise removing any leaves, debris or snow from the trampoline.

    Be aware that some cleaning products contain harsh and abrasive chemicals, which can cause damage to your trampoline. For best care of your Springfree Trampoline use a mild dishwashing detergent. If you have any questions regarding cleaning your Springfree please contact our Customer Care Team at 1 877 586 7723.

32. Are spare parts available?

    Springfree is pleased to offer a full complement of replacement parts available for purchase. Please contact our Customer Care Team at 1 877 586 7723 to make an inquiry. You will need to provide your model and serial number OR number of white mat rods when placing an order for a spare part. To see spare parts pricing, Click  Here .

33. What should I review before assembling and using my trampoline?

    Before proceeding with assembly and use of the products, please ensure you have thoroughly reviewed the safety warnings regarding assembly, proper use of the trampoline, and important warranty information. Find the full document here.